SurveyMonkey - 2007 Guía de usuario descargar pdf (Pagina 14)

SurveyMonkey Conversion Guide

Page 13

Customize

the

invitation

message.

Re-use a

message.

Save

messages in

a "draft"

mode.

Schedule the

delivery

immediately

or for a

future date.

Cancel /re-

schedule a

message for

delivery.

search feature in the email list section, you can search for that specific email in the list.

No longer will you have to scroll through all emails to find the specific one you want to

edit or track.

In our efforts to reduce spamming, the new Monkey has enabled a new opt out for

the messages delivered by SurveyMonkey. In the previous Monkey, if a respondent

selected the “remove link” in the message, it would change the status of the address to

“declined” in the list. Now if a respondent clicks the remove link, he/she will still be in

the list and will be indicated as “opted out.” You cannot send him/her another message.

You, the account holder, will not be able to opt that email address back to the list. The

respondent must choose to be reinstated.

2.) Email Message Section - The email message section enables you to do the following:

A new feature in the messaging section focuses on creating a new message. When

customizing a new message for a list collector, you can re-use a message from a

previously sent email (or a saved message). While in the creation mode of a message,

there will be a dropdown menu that houses the body texts from previous messages.

When you are composing the body of the new email message, simply click the dropdown

arrow and highlight the message you would like to copy or insert.

A new “cancel” feature will help to make your life easier with our tool! When

using the old site, if you created a message and sent it prematurely through the List

Management there was no way to cancel the scheduled delivery. With the new site you

will notice the “cancel” option under the Email Message‟s sent/schedule delivery status

section. If you set it up to send “immediately,” you have a 5 minute window to cancel

that message and move it into the draft section. Now you can reschedule it for a later

delivery. If you schedule it for a time in the future, you can cancel it at any time before

it goes out on that future date. In addition, the tool enables you to set your account to

your own time zone. This way there will be no confusion as to when your survey will be

mailed according to the scheduled delivery time you setup.

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