SurveyMonkey - 2012 Manual de usuario

Copyright ©1999-2012 SurveyMonkey. All Rights Reserved. No portion of this guide may be copied without the express written consent of SurveyMon

SurveyMonkey User Manual Page 9 Use SurveyMonkey’s Question Bank to Get Started: Choose between several categories that contain hundreds of question

SurveyMonkey User Manual Page 10 Multiple Choice Types: When creating a multiple choice question (one answer or multiple answers), choose to include

SurveyMonkey User Manual Page 11 Additional Information: Setting an Answer Choice Limit There is a feature that allows multiple choice questions to

SurveyMonkey User Manual Page 12 Essentially, validation is available anytime you enable the Add Comment Field option to a Multiple Choice, Matrix,

SurveyMonkey User Manual Page 13 questions located underneath one another, then leave the default of Start question on new row.  Question Margin:

SurveyMonkey User Manual Page 14 Step 2: Choose Copy existing Survey. Select the name of the survey to copy in the provided drop-down menu. Name

SurveyMonkey User Manual Page 15 Edit or create a new theme for a survey the following way: Step 1: Click the Design icon next to the survey title

SurveyMonkey User Manual Page 16 i. Page & Question Numbering You can edit the page and question numbering of a survey. Choose between the foll

SurveyMonkey User Manual Page 17 ii. Add Logo As a Professional subscriber, you can add your own organization's logo into the survey design. L

SurveyMonkey User Manual Page 18 iv. Survey Pages and Title You have the ability to hide the survey or page titles from respondents. You, as the su

SurveyMonkey User Manual Page 1 Table of Contents & Summary I. Getting Started …..………………………………………………………………. pg. 3 1. Creating accounts and upgr

SurveyMonkey User Manual Page 19 10. Skip Logic & Advanced Logic Skip Logic: The goal of skip logic is to direct respondents through different p

SurveyMonkey User Manual Page 20 Question and Answer Piping: SurveyMonkey's question and answer piping feature allows you greater control and

SurveyMonkey User Manual Page 21 B. Editing an Existing Survey Once you have created a survey, you can come back at any time to edit it even after i

SurveyMonkey User Manual Page 22 Step 2: Click Add Page Here or Split Page Here depending on where you want to create a new page. 13. Delete a Pa

SurveyMonkey User Manual Page 23 Step 4: This shows the survey design again on the Edit page. The Restore Question Here button will appear next to

SurveyMonkey User Manual Page 24 To add an answer choice, click the Add Choices button under the current choices.  The Add Choices button provide

SurveyMonkey User Manual Page 25 i. Print Survey Design: 1. Click Print Survey from the Edit Survey page. 2. Choose the Print Style from the drop-

SurveyMonkey User Manual Page 26 Which Print Style should I select?  The Optimized For Printing will be in black and white.  The PDF of the Curr

SurveyMonkey User Manual Page 27 i. Print PDF of Summary Results: Step 1: The PDF option is located on the Response Summary page under the Analyze

SurveyMonkey User Manual Page 28  Website: Embed your survey on your website or display it in a popup window.  Share on Facebook: Easily distri

SurveyMonkey User Manual Page 2 1. Send through own email client pg. 35 - Adding manual entries pg. 35 2. Post on your webs

SurveyMonkey User Manual Page 29 What options are available under the Settings and Restrictions? i. Collector Settings: Allows you to determine t

SurveyMonkey User Manual Page 30 What do the Yes/No settings mean if you allow editing or not? I. No: Respondents can only progress forward. No

SurveyMonkey User Manual Page 31 What do the Yes/No settings mean if you allow multiple responses? NOTE: When allowing multiple responses, the surve

SurveyMonkey User Manual Page 32 Setting 5: Add a Redirect Page upon Survey Completion? The Survey Completion section is used to change the page re

SurveyMonkey User Manual Page 33 ii. Collector Restrictions: Restriction 1: Set a Cutoff Date and Time Restriction 2: Set a Maximum Response Count R

SurveyMonkey User Manual Page 34 Protection to open the password dialogue box and set the password, labels and message. 1. First enter the password

SurveyMonkey User Manual Page 35 C. Options to Send the Link SurveyMonkey provides several options for sending the survey to your audience. All thr

SurveyMonkey User Manual Page 36  Create a new Data Entry Collector.  Or add a response for a specific email address in the Edit Recipient secti

SurveyMonkey User Manual Page 37 4. Email Collector: The Email collector enables you to create an email distribution list, customize the invitation

SurveyMonkey User Manual Page 38 Additional Information for Using Email Collectors: The following sections explain how to perform other tasks in the

SurveyMonkey User Manual Page 3 I. GETTING STARTED Welcome to SurveyMonkey! This user manual guides you through all areas of SurveyMonkey. It tak

SurveyMonkey User Manual Page 39 iv. Add New Emails to an Existing List and Send Those the Survey Add an email address (or several) to an existing l

SurveyMonkey User Manual Page 40 Opt Outs & Bounced Emails: To view emails that have opted out of a survey, you can either view those emails hou

SurveyMonkey User Manual Page 41 IV. ANALYZING & EXPORTING DATA SurveyMonkey allows you to analyze the survey data within the Analyze section.

SurveyMonkey User Manual Page 42 How to View the Open-Ended Responses on the Summary page? Open-ended responses are located on the summary page.

SurveyMonkey User Manual Page 43 At the top of the page, you see the current response and the navigation arrows to scroll to a different one. Or en

SurveyMonkey User Manual Page 44  Scroll through the survey by accessing the Next button. When you get to the question to edit, you can either se

SurveyMonkey User Manual Page 45 How to Correlate the Respondent Number to the response in your Export: When browsing through the respondents in th

SurveyMonkey User Manual Page 46 2. Creating Filters Any of our paid plans offer the ability to filter data based on certain criteria. Filters enabl

SurveyMonkey User Manual Page 47 Example: You want to filter the data by more than one response. If you create one filter, you can sort by multi

SurveyMonkey User Manual Page 48  If you select to match every filter, then the system will only search for respondents who meet ALL the criteria

SurveyMonkey User Manual Page 4 2. Pricing and Payment Options SurveyMonkey offers several paid plans. All plans are billed annually except for the

SurveyMonkey User Manual Page 49 Filter by Properties: You can create filters based on the properties of the collector link:  Survey date  Total

SurveyMonkey User Manual Page 50 Cross tabulated—or cross tabbed—data is useful for showing a side by side comparison of two or more survey question

SurveyMonkey User Manual Page 51 If you need the entire results format, you may do the following:  Pick the All Responses Collected option.  Ne

SurveyMonkey User Manual Page 52 Exporting with Filters Applied on the Data: You have the ability to request an export with a filter applied. The s

SurveyMonkey User Manual Page 53 1. Choose a Chart Type. 2. Create the Chart Settings. 3. Download the Chart. NOTE: Are charts saved in the Anal

SurveyMonkey User Manual Page 54  Choose to include all "categories", i.e., columns from the question, or choose to show only a select f

SurveyMonkey User Manual Page 55 5. Sharing Survey Responses with an Audience Any paid users have the ability to let others view the results without

SurveyMonkey User Manual Page 56 6. Custom Reports and Sharing Data Paid users have the ability to create custom reports in the Analyze section. Th

SurveyMonkey User Manual Page 57 The Default Report initially opens each time the page is accessed. Step 3: When you click Add Report, name the ne

SurveyMonkey User Manual Page 58 V. MY ACCOUNT The following section addresses many questions that subscribers have about using their accounts. Th

SurveyMonkey User Manual Page 5 SSL Encryption: If you are concerned about security, we offer SSL encryption for the survey links and exports. A su

SurveyMonkey User Manual Page 59 3. How do I change my plan? I want to change from monthly to yearly. How can I change the Credit Card? If you want

SurveyMonkey User Manual Page 60 ii. Change Credit Card Details: A. Active Account: If the account is a paid status and you want a different card to

SurveyMonkey User Manual Page 61 NOTE: If you copy the survey into another account, this will not copy the data or responses. It only copies the su

SurveyMonkey User Manual Page 62 Features of the Address Book: Within this section, you can: Add Emails Remove Emails Download Emails Delete

SurveyMonkey User Manual Page 63 Additional Information: Syncing Address Book with Email Collector The Address Book does not automatically update an

SurveyMonkey User Manual Page 64 Track by the Web Link Collector: If you choose not to have SurveyMonkey send a message and instead want to use you

SurveyMonkey User Manual Page 65 Any respondent who accessed the survey through the first link would have “12345” stored in the Custom Value field f

SurveyMonkey User Manual Page 66 As of January 2011, we launched new SurveyMonkey Plans: SELECT, GOLD and PLATINUM. SSL is a feature within these p

SurveyMonkey User Manual Page 67 10. How do you keep our data secure? The data you collect is kept private and confidential. You are the owner of t

SurveyMonkey User Manual Page 6  Accessible and 508 compliant and certified surveys (*U.S. only)  Limit of 3 collectors per survey b. Paid Plans

SurveyMonkey User Manual Page 7 14. Custom reports - You can create custom reports to include only the questions in which you're interested. E

SurveyMonkey User Manual Page 8 a. After creating the title, the Edit Survey page immediately opens. b. Click Add Question to insert your first qu